Privacy Policy

1. Introduction

Dr. Manish Yadav's Clinic ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our lead generation and marketing campaigns.

We are dedicated to ensuring that your data is processed in accordance with applicable data protection laws, including India's Digital Personal Data Protection (DPDP) Act, the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global privacy frameworks.

2. Information We Collect

We collect various types of information to provide and improve our services, as well as for our global marketing efforts:

• Personal Identification Information: Name, email address, phone number, physical address, and demographic information.
• Medical and Health Information: Medical history, symptoms, previous treatments, and appointment preferences (subject to strict medical confidentiality).
• Automated & Technical Data: IP addresses, browser types, operating systems, referring URLs, device information, and geographic location data.
• Usage & Interaction Data: Pages visited, time spent on pages, clicks, and interactions with our digital marketing campaigns and lead capture forms.
• Financial Information: Payment and insurance details (processed securely via third-party gateways).

3. How We Use Your Information

We use the collected information for the following purposes:

• Healthcare Delivery: Scheduling appointments, providing medical consultations, and sending appointment reminders.
• Lead Generation & Marketing: Managing global marketing campaigns, identifying prospective patients, and sending promotional materials or newsletters (only with your explicit consent where required).
• Analytics & Improvement: Analyzing website traffic, user behavior, and campaign effectiveness to optimize our website experience and services globally.
• Customer Relationship Management (CRM): Tracking inquiries, managing patient relationships across different geographic regions, and providing customer support.
• Legal & Compliance: Complying with medical, legal, and regulatory obligations in the jurisdictions we operate in.

4. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to gather information about your use of our website. These technologies help us personalize your experience, deliver targeted advertising, and analyze our lead generation performance. You can control cookie preferences through your browser settings or our website's cookie consent manager.

5. Disclosure of Your Information

We may share your data with trusted third parties under strict confidentiality agreements:

• Healthcare Providers & Staff: For coordination of your care.
• Service Providers: IT support, CRM platforms, marketing agencies, analytics providers, and payment processors who assist our global operations.
• Legal Authorities: When required by law, subpoena, or other legal processes, or to protect our rights and the safety of our patients.

We do not sell your personal information to third parties.

6. International Data Transfers

As we engage with a global audience, your information may be transferred to, stored, and processed in countries other than your country of residence (e.g., India or the United States). By using our services, you consent to this transfer. We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected according to international standards.

7. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by medical and legal regulations. We implement robust physical, technical, and administrative security measures to protect your data against unauthorized access, loss, or misuse.

8. Your Privacy Rights

Depending on your location (e.g., EU, California, India), you may have the following rights regarding your data:

• Right to Access & Portability: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal and medical retention obligations.
• Right to Restrict or Object: Object to the processing of your data for direct marketing or lead generation.
• Right to Withdraw Consent: Withdraw any previously given consent at any time without affecting the lawfulness of processing based on prior consent.

To exercise any of these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. We encourage you to review this page regularly. Your continued use of our services after modifications indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our global data practices, please contact our Data Protection Officer at: